RETURNS & REFUNDS POLICY
At Monamii, customer satisfaction is our priority. We strive to ensure that every product meets your expectations in terms of quality and service. If for any reason you are not completely satisfied with your purchase, we are here to help.
Please review our Return & Refund Policy below to understand the conditions, timelines, and procedures for returning items and requesting refunds. Our goal is to make the process simple, transparent, and hassle-free for all customers.
Return Policy
We accept returns or exchanges within 30 days of order placement. The products may not have been used or washed and the packaging must be in perfect and resalable condition.
We reserve the right to deny refunds of products not returned in their original packaging, or returned in a damaged packaging. If you receive a product in damaged packaging, please alert us immediately upon receipt.
We do not accept returns for items purchased through third party retailers.
Return labels are supplied by Monamii only. If a package is sent back using another carrier, other than one provided by Monamii, it will be at the purchaser's expense.
How to Start a Return
To begin a return, contact us at info@monamii.us with the following:
- Your order number
- Reason for return
- Optional: Photos of the item, if it arrived damaged or incorrect.
Return Shipping Costs
Monamii provide a prepaid return label and deduct the cost from your refund.
Refunds & Exchanges
-Refunds are issued to the original payment method within 7-10 business days after we receive your return.
-Exchanges are available for damaged or incorrect items. Please contact us within 7 days of delivery.
Contact Information
For any questions about returns or exchanges, contact us at: info@Monamii.com